Purchasing/Cancellations/Returns

Purchasing Protocol

All firearm deposits are processed immediately upon placement of order.  All firearms accessory purchases will be processed at the time of shipping.

Order Cancellation Policy

Orders may be cancelled prior to the item being shipped.  All Firearm purchases have a 30-day cancellation window, subject to a 20% restocking fee.

All cancellation requests must be made through the Customer Service Department at 1-408-945-0911, Monday through Friday, 8am – 5pm PST. You MUST provide the order # when contacting Customer Service via phone.

AFTER 30 DAYS OF DEPOSIT ALL FIREARMS SALES ARE FINAL– NO RETURNS NO EXCEPTIONS.

Once non-firearm items have shipped, the order may not be cancelled and the customer must follow all rules applicable to returns.

Note that the return of the item will be made at the customer’s expense. Cancelled orders may not be reversed.

Firearm Return Policies

AFTER 30 DAYS OF A FIREARM DEPOSIT, cancelation of the purchase results in the forfeit of the deposit.  ALL FIREARMS SALES ARE FINAL. Once a firearm is shipped, The Gun Company will not accept a return or exchange under any circumstance.

All rifles have a lifetime guarantee against defects in material and workmanship for the life of the original purchaser/owner.  If the customer discovers a defect after shipment and transfer of ownership, the customer must contact The Gun Company directly for replacement or repair. We will fix or replace the item. The Lifetime warranty covers the original purchaser/owner of the firearm.

Please note the exclusions to the warranty:

  • Improper maintenance or negligence and failure to provide proper care and maintenance.
  • Incorrect use or handling.
  • Firearms that have been repaired, processed, or altered by anyone other than The Gun Company.
  • Any modifications performed by anyone other than The Gun Company.
  • Damage resulting from normal wear and tear for the degree of use.
  • Accidental discharge, careless handling and or misuse.
  • Barrel obstructions.
  • Throat erosion of the Barrel or other corrosion and rust.
  • Improper use of ammunition and reloads.

The Gun Company reserves the right to determine what constitutes the unreasonable or excessive use of the firearm.  All parts and accessories not manufactured by The Gun Company are excluded from warranty coverage.  The Gun Company warranty does not cover any claims made by the second or subsequent owner of The Gun Company Firearm.

Firearm Accessory Return Policy

All of The Gun Company products have a lifetime warranty against defects in material and workmanship for the life of the original purchaser/owner.  If the customer discovers a defect after shipment, the customer must contact The Gun Company directly for replacement or repair. We will fix or replace the item. The Lifetime warranty covers the original purchaser/owner of the product.

Please note the exclusions to the warranty:

  • Improper maintenance or negligence and failure to provide proper care and maintenance.
  • Incorrect use or handling resulting in damage.
  • Any alterations/modifications performed by anyone other than The Gun Company.
  • Damage resulting from normal wear and tear for the degree of use.
  • Careless handling and/or misuse.

The Gun Company reserves the right to determine what constitutes the unreasonable or excessive use of the product.  All parts and accessories not manufactured by The Gun Company are excluded from warranty coverage.  The Gun Company warranty does not cover any claims made by the second or subsequent owner of The Gun Company Firearm.

If you’re not satisfied for any reason, return the unused product within 30 days of delivery for a full refund minus shipping costs, no questions asked. * Products must be in the condition you received them- with all tags and packaging intact. No exceptions.

To initiate a return, please follow these simple steps:

  1. Request an RMA # (Return Merchandise Authorization Number) by emailing returns@thegunco.com with your (1) full name, (2) order number, (3) reason for your return, and (4) the item name and quantity you would like to return.
  2. Write your RMA # on the shipping label.
  3. Include a copy of your invoice. Insure the package for your protection and send your return to:

The Gun Company Returns – RMA #(****)
907B Hanson Ct
Milpitas, Ca 95035

Once your return is received and please allow 5-7 business days for your return to process, we will process your refund and automatically apply a credit to your original method of payment. Please allow 3-5 business days after your refund is processed for it to post to your account.

EXCHANGES

WE DO NOT HAVE AN EXCHANGE POLICY.

If you want another item, please place a separate order online for the item(s) that you want to “exchange”, and simultaneously request an RMA # (as detailed above) to return the original item for a full refund.

Shipping Times

Due to the high seasonal/holiday order volume, shipping times will vary during the holidays.  Non-holiday shipping is typically 5 days for your order to ship.

Shipping Costs

For shipping costs please add the item(s) to your cart, enter your state and zip code then click ‘‘GET A QUOTE’’. 

P.O. Box Shipments/Restrictions for firearms

Firearms cannot be shipped to a P.O. Box.

Firearm Shipments
WE SHIP ONLY TO VALID FFL DEALERS.

The customer is responsible for knowing his/her state laws regarding firearm transfers.
Contact your local FFL dealer with any questions regarding the sale or transfer of firearms.
Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer.

The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.

If you order Rifle, YOU MUST be:

  1. A legal resident of legal age in the state, which you are ordering.
  2. Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. Please check your local laws and contact your local FFL receiving the transfer, as you may have to provide proof of deployment, residence, etc.

Please follow all directions that were emailed to you. This will ensure speedier delivery. The customer will be asked to provide the FFL information that they wish to use. The Gun Company WILL NOT PROVIDE A RECEIVING FFL. If your FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to The Gun Company.  Additional shipping charges will apply to orders that need to be reshipped.

THE GUN COMPANY will not ship ANY FIREARMS to the District of Columbia (Washington D.C.).

THE GUN COMPANY will not ship ANY FIREARMS to the City of Chicago, Illinois.

THE GUN COMPANY will not ship ANY FIREARMS to Aurora, Highland Park, or Cook County, Illinois.

THE GUN COMPANY will not ship ANY FIREARMS CA that are not on the DOJ roster. This includes Single Shot Exemption conversions.

THE GUN COMPANY will not ship ANY FIREARMS to Connecticut. 

THE GUN COMPANY will not ship ANY FIREARMS to the following states:

– Connecticut
– Maryland
– Massachusetts
– New Jersey
– New York

* California Sales: The Gun Company will install a “bullet button” on the firearm.

The Gun Company DOES NOT ship high-capacity magazines (those greater than 10 rounds).   We WILL NOT replace high capacity magazines with state compliant magazines.

**** Once we obtain Hi-cap permit this can be changed*****

Exceptions:

  • L.E.O.s must provide both their credentials and a letterhead signed by their department’s superior officer stating that the firearm will be used in the execution of the L.E.O’s duties. The Gun Company only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.Os.
  • Not all of the states listed may have L.E.O exemptions. Please contact us BEFORE placing your order.
  • The Gun Company does NOT ship directly to L.E.Os; the order must go to an FFL. The Gun Company does NOT make exceptions for this policy. 

DISCLAIMER: “GLOCK” is a federally registered trademark of GLOCK, Inc. and is one of many trademarks owned by GLOCK, Inc. or GLOCK Ges.mbH. Neither The Gun Company, nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.mbH. The use of “GLOCK” on this page is merely to advertise the sale of GLOCK pistols, parts, or components. For genuine GLOCK, Inc. and GLOCK Ges.mbH products and parts visit www.glock.com.